Job Title: Intake Worker
Location: Nak’azdli Whut’en Social Development Office, Fort St. James, BC
Employment Type: Full-Time
Wage: $22.73 - $25.48 based on experience
About Us
Nak'azdli Whut'en is a proud Dakelh First Nation located near Fort St. James, British Columbia. Our community is deeply rooted in Dakelh culture, language, and values, emphasizing a connection to the land and a commitment to the well-being of our people. We are dedicated to creating inclusive and supportive services that reflect our culture and respect the unique perspectives and needs of our members. At Nak'azdli Whut'en, we strive to provide community-focused health and social services that uphold Indigenous values and address the distinct challenges facing our community.
Job Summary
Working within the Social Development department, the Intake Worker shall process applications to determine client eligibility for Nak’azdli Whut’en Income Assistance Programs while ensuring confidentiality of all client information. The Intake Worker shall assist clients develop work plans focusing on skills development, employability, and quality of life.
Responsibilities and Duties
- Explain application procedures, client’s rights, responsibilities, and complete applications to determine eligibility to the Nak’azdli Whut’en Income Assistance Programs.
- Interview clients, fill out applications and supplementary information forms plus any other forms as needed to assess and establish social assistance or other program entitlements.
- Collect all supporting data to ascertain eligibility criteria are met and develop individual client files.
- Assess and determine eligibility for Basic Support and shelter assistance including rent rates or mortgage payments, fuel, telephone, utility costs and supplementary social assistance clients may be entitled to.
- Assess entitlement for hardship (temporary) assistance for persons who are ineligible for regular social assistance benefits but facing financial hardship.
- Collect documentation and information required for eligibility for persons with disabilities (PPMB or PWD).
- Explain and assist clients in applying for the Special Allowances including Special Needs Allowance, funeral or memorial services, disability pensions, family allowance, criminal injury compensation as well as other social government programs which they may be eligible to receive.
- Work with clients to determine employability. Develop individual employment and training plans, refer to appropriate employment and training program directors.
- Record personal client profile to determine employability versus non-employability.
- Write letters to request information or inform clients of changes to status.
Prepare for Monthly Income Assistant Program and Service:
- Enter data into Pay Dirt program to generate cheque runs for review and approval by Social Development Manager.
- Work with clients on repayment agreements for overpayment of benefits.
- Distribute monthly Income Assistance payments; process rents and utilities payment and obtain signatures and paperwork as needed to ensure all obligations of Policies and Procedures are met.
- Print out a monthly Budget & Decision Form.
Manage client caseload, records and files to ensure continuing eligibility and in compliance:
- Review new or existing files with Social Development Manager to assess eligibility and support entitlement.
- Keep client files organized and update regularly to accurately reflect changes to family structure and situation and determine ongoing eligibility.
- Conduct annual reviews to determine continued eligibility, training needs, changes in the structure of the family unit.
- Liaise with other agencies and service providers to coordinate services.
- Network with other departments and agencies for employment and training opportunities for clients.
- Prepare a monthly written report with stats to Social Development Manager and Social Development Committee meeting.
- Prepare and provide a quarterly report to ISC as per funding agreement.
- Report annually to the membership at AGA’s and by regular write-ups in the Dustl’us.
- Keep all client file organized according to compliance and client’s information confidential.
- Participate in community events hosted by the Social Development Department.
- Attend training pertinent to this position.
- Other duties as required by the Manager.
Qualifications and Skills
Required Qualifications:
- Grade 10 education or higher; administrative training is an asset.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Effective written and verbal communication skills.
- Attention to detail and strong organizational skills.
Preferred Experience:
- 1–2 years of office administration experience, preferably in Social Services or a First Nations setting.
Technical Skills:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Comfortable with data entry and file management.
- Familiarity with office equipment such as photocopiers, printers, scanners, and multi-line phone systems.
- Ability to learn and adapt to internal record-keeping systems or software.
Communication & Interpersonal Skills:
- Strong written and verbal communication skills, including the ability to draft professional documents.
- Friendly, respectful, and culturally sensitive when working with community members and external stakeholders.
Additional Requirements
- Clear Criminal Record Check.
- Valid BC Class 5 Driver’s License.
- Ability to interact professionally with community members and staff.
- Willingness to occasionally work flexible hours when needed.
Key Competencies
- Problem-solving.
- Adaptability.
- Teamwork and collaboration.
- Attention to detail.
Hours of Work
Your regular hours of work will be from 8:00am - 4:00pm for 7 hours per day from Monday to Friday and it is expected that all work will be completed within your regular working hours, however, you may be required from time to time to work outside your normal hours of work.
Work Environment
- Drug and alcohol-free workplace
- Ability to attend meetings and conduct presentations.
- Manual dexterity is required to use desktop computer and peripherals.
- Sitting and using a computer for extended periods of time.
Indigenous Commitment Statement
"Nak'azdli Whut'en is committed to fostering a culturally safe and inclusive work environment that reflects the values, traditions, and aspirations of Indigenous peoples. We actively encourage and prioritize applicants from First Nations, Metis, and Inuit communities to apply. We recognize the importance of cultural knowledge and experience, and we honor and respect Indigenous ways of knowing and being."
Application Instructions
Nak’azdli Whut’en offers the opportunity to lead with purpose and create meaningful change for our community. As Intake Worker you will have the chance to shape the future, empower a talented team, and build a legacy that reflects our values and aspirations. If this aligns with your career goals, click here to apply Current Openings | Recruitment . You can also send us an email with your resume, cover letter and three references at jobs@nakazdliwhuten.ca